Customer Experience and Enablement Lead
Core
Designing onboarding, training, and field engagement programs to help construction partners and crews adopt autonomous equipment on jobsites.
Role type
Senior Customer Experience and Enablement Lead (Marketing)
Builds
Scalable training pathways, Bedrock University resources, and customer advisory board programs
Domain
Construction / Autonomous Robotics
Deliverable
product features
Required skills
Program design, strategic planning, content creation, community building, facilitation, project leadership, stakeholder coordination, rapid learning, operational discipline
Preferred skills
Construction or field-operations experience, experience building academies or certification pathways, experience running advisory boards
Technologies
None stated
Responsibilities
Design customer-facing onboarding experiences; Own communications and training materials; Equip field teams with facilitation tools; Write training resources and guides; Build crew readiness programs; Support Bedrock University strategy; Manage customer and field advisory boards; Partner with Commercial/Product/Ops for insights; Develop ongoing learning opportunities; Establish workflows to measure readiness and feedback quality
Seniority
Senior, hands-on IC
