Platform Lead (ServiceNow)
Core
Own the ServiceNow platform service delivery to ensure stability, security, governance, and alignment with business needs for key customer environments.
Role type
Senior IC Platform Lead (ServiceNow)
Builds
ServiceNow platform services and improvements for enterprise customers
Domain
IT Service Management (ITSM) / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow platform administration, service delivery management, platform governance, demand management, stakeholder communication, performance optimization
Preferred skills
ServiceNow Certified Platform Owner, hands-on ServiceNow development experience, complex environment support
Technologies
ServiceNow
Responsibilities
Ensure ServiceNow platform stability and security, manage platform demand and enhancements, drive continual improvement of service quality, collaborate with technical teams and customer stakeholders
Seniority
Senior, hands-on IC