Principal Product Manager
Core
Define and execute the end-to-end product strategy for the Service Experience swim lane, focusing on marketplace trust, AI-powered support, and conflict resolution policies for customers and Pros.
Role type
Principal Product Manager (Individual Contributor)
Builds
AI-driven support systems, conflict arbitration policies, and service experience features for a two-sided marketplace.
Domain
Home services marketplace, AI/LLM integration, two-sided platform dynamics.
Deliverable
production ML models | product features | dashboards & analysis
Required skills
AI/LLM strategy and evaluation, two-sided marketplace dynamics, data-driven decision making, product strategy, stakeholder influence, rapid prototyping.
Preferred skills
Experience building with LLMs, understanding of eval systems, background in home services or gig economy.
Technologies
LLMs, automated judges, regression detection systems, golden datasets.
Responsibilities
Own the Service Experience product roadmap and strategy, build AI-powered support systems with rigorous eval suites, drive company-level metrics like Contribution LTV, define policies for conflict resolution, and prototype AI transformations for the customer and Pro experience.
Seniority
Principal, hands-on IC
