Front Office Attendant
Core
First point of contact for hotel guests delivering exceptional service through check-ins, check-outs, concierge assistance, and guest enquiries.
Role type
Front Office Attendant
Builds
Guest check-in/check-out processes, reservations, and upselling opportunities
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Customer service, Communication, Payment processing, Reservation management, Upselling, Hotel systems (OPERA)
Preferred skills
Hospitality experience, Customer-facing experience, OPERA proficiency
Responsibilities
Welcome guests and manage check-in/check-out processes, Provide personalized customer service and local recommendations, Process payments and maintain accurate guest records, Assist with reservations and upselling opportunities, Work collaboratively with Housekeeping, Bell Services and other hotel departments