Customer Experience Assistant
Core
Handle live customer inquiries via chat and social media, manage returns/refunds, monitor reviews, and process wholesale account setup and approvals.
Role type
Customer Experience Assistant (E-commerce)
Builds
Customer support interactions, wholesale account setups, and review management systems
Domain
E-commerce retail
Deliverable
client delivery
Required skills
live chat support, social media DM management, returns and refunds processing, fraud case management, review monitoring, wholesale account setup, WooCommerce management
Preferred skills
BPO experience, e-commerce account background
Technologies
HappyFox, WooCommerce, Yotpo, Facebook, Instagram
Responsibilities
Respond to live customer enquiries via chat, manage social media direct messages, organize exchanges and refunds, monitor and respond to product reviews, manage wholesale enquiries and approvals, track monthly sales metrics
Seniority
Junior, operational IC