ICT Technical Specialist
Core
Frontline service desk and technical support for computer hardware, software, networks, and workplace technology.
Role type
Senior IC ICT Technical Specialist
Builds
Secure and reliable ICT systems for internal users
Domain
Enterprise IT Support / Microsoft Ecosystem
Required skills
Windows 11 support, Microsoft 365 administration, Active Directory management, Group Policy configuration, Microsoft Exchange administration, Citrix support, ServiceNow incident management, network troubleshooting, remote desktop support, printer/peripheral troubleshooting, Microsoft Server administration
Preferred skills
SCCM/MECM administration, Microsoft Teams Rooms support, VMware environment knowledge, ConnectWise usage, agile workplace technology support
Technologies
Windows 11, Microsoft 365, Active Directory, Group Policy, Microsoft Exchange, Citrix, ServiceNow, Microsoft Teams Rooms, SCCM/MECM, VMware, ConnectWise
Responsibilities
Provide Level 1 and Level 2 technical support for hardware, software, and network issues; Diagnose and resolve remote desktop, printer, and connectivity problems; Administer Microsoft Server environments and web-based applications; Manage incidents and changes using ServiceNow; Liaise with internal teams, customers, and vendors; Assist with procurement and deployment of ICT equipment; Travel to other locations for on-site support
Seniority
Senior, hands-on IC
