Customer Support Specialist
Core
Trusted voice for clinicians needing fast help with Lyrebird Health's documentation automation technology, resolving issues across live chat, phone, and online training to build confidence and reduce friction.
Role type
Customer Support Specialist (Health Tech SaaS)
Builds
Lyrebird Health's clinician-facing documentation automation platform
Domain
Healthcare technology / SaaS
Deliverable
client delivery
Required skills
Empathetic communication, problem-solving, ownership mindset, technical translation, de-escalation, proactive guidance, cross-functional collaboration
Preferred skills
Health tech or SaaS experience, familiarity with Intercom/Zendesk, training delivery experience, background working with clinical professionals
Responsibilities
Support clinicians via live chat, phone, and online training; de-escalate difficult interactions; take full ownership of queries from contact to resolution; escalate issues to appropriate teams; proactively share tips and best practices; translate technical concepts into accessible language; identify recurring pain points for product improvement; collaborate across departments for consistent support
Seniority
Individual Contributor
