Associate Systems Engineer
Core
Support the reliability, availability, and performance of critical applications and IT infrastructure in a 24/7 environment.
Role type
Associate Systems Engineer (L1/L2 Support)
Builds
Stable operating environments for critical applications and IT infrastructure
Domain
IT Operations / Systems Engineering
Required skills
Systems monitoring, Incident troubleshooting, Root cause analysis, Windows Server administration, IIS management, SQL database monitoring, AppDynamics, LogicMonitor, Azure Monitor, Technical documentation
Preferred skills
Healthcare IT environment knowledge, ITIL principles
Technologies
AppDynamics, LogicMonitor, Azure Monitor, SQL, Windows Server, IIS
Responsibilities
Monitor application performance and infrastructure availability, Perform routine health checks and assist with performance monitoring of SQL databases, Monitor and maintain Windows servers and IIS, Monitor interface subsystems for reliable connectivity, Provide Level 1 and Level 2 systems support by investigating alerts and resolving issues, Maintain accurate technical documentation, Participate in root cause analysis (RCA), Collaborate with cross-functional teams to implement system upgrades and patches, Respond promptly to monitoring alerts and operational incidents
Seniority
Associate, early-career IC