Member Services Specialist
Core
Deliver accurate information and expert guidance to new and existing members via phone and email to support confident decision-making in private health insurance.
Role type
Member Services Specialist (Customer Support)
Builds
Member retention and growth through personalized service and accurate record management
Domain
Health Insurance / Private Health Funds
Deliverable
client delivery
Required skills
Phone manner, active listening, CRM proficiency, policy explanation, issue resolution, time management
Preferred skills
Cert III or IV in Customer Experience, experience in health insurance or financial services
Responsibilities
Respond to member enquiries via phone and email, maintain and update member records, build knowledge of health insurance products and processes
Seniority
Individual Contributor
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