Customer & Operations Centre Operator
Core
Monitoring and responding to incoming calls, faults, and incidents across the SRAPC Harbour Zone Network from a 24/7 Control Room to maintain network operations.
Role type
Operations Centre Operator (Transport Infrastructure)
Builds
Transport infrastructure network reliability and incident response
Domain
Transport / Traffic Management
Required skills
Incident management, resource dispatching, fault identification, stakeholder communication, documentation, problem-solving
Preferred skills
Traffic management experience, Civil works knowledge, ITS knowledge, MS Office proficiency
Responsibilities
Monitoring Transport for NSW Road Assets such as Traffic Signals and Electronic Signs to identify faults and take corrective action, Organising and dispatching resources to attend to faults and unplanned incidents within the network, Reporting and accurately documenting all incidents, complaints, observations, and enquiries using the ConnectSydney Job Management System, Coordinating with multiple parties to resolve incidents on the network in an organised manner and documenting all the details correctly
