Assistant Manager-Network Operations & Transmission Monitoring Specialist - PuneVOIS
Core
Provide 24x7 operational support for network monitoring, incident management, carrier coordination, and service assurance across transmission and transport technologies.
Role type
Assistant Manager, Network Operations & Transmission Monitoring
Builds
Network availability and customer service continuity for Vodafone Group and partner markets
Domain
Telecommunications / Transmission Networks
Required skills
SDH/SONET, OTN, Ethernet, DWDM, optical fibre networks, Network Management Systems (NMS), Element Management Systems (EMS), ticketing platforms, carrier management, incident handling, service assurance, IP networking concepts, testing equipment (OTDR, RTU, BERT)
Preferred skills
Change management, proactive health checks, hypercare support, operational improvement activities
Technologies
SDH, SONET, OTN, Ethernet, DWDM, NMS, EMS, Citrix, OTDR, RTU, BERT
Responsibilities
Monitor network alarms and alerts across multiple transmission technologies in a 24x7 operational environment; Raise, manage, and progress incident tickets through to appropriate resolution teams; Validate alerts using network management systems, databases, and planned network activity records; Perform initial troubleshooting and basic service impact assessments; Coordinate with carriers to raise faults, track progress, and ensure timely restoration of services; Escalate incidents in accordance with defined operational processes and escalation matrices
Seniority
Assistant Manager, hands-on IC