Claim Specialist
Core
Inbound phone-based role supporting customers with motor claims, guiding them through the process and providing reassurance during stressful times.
Role type
Customer service representative (motor claims)
Builds
Customer claim resolutions and support
Domain
Insurance / Motor claims
Deliverable
client delivery
Required skills
Critical thinking, problem-solving, objection and complaint handling, attention to detail, empathy, resilience, clear communication
Responsibilities
Connect with customers directly via phone to offer support and guidance, listen to customers and help them feel heard, walk customers through claim processes and explain coverage, manage objections and handle complaints, assess situations to determine the best course of action for both customer and company
Seniority
Entry-level to Junior
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