Attendee Product Support Coordinator ( 6M FT Contractor)
Core
Deliver excellent customer experience to event attendees by answering questions via email, live chat, and social media, and serving as an internal feedback source for product and engineering teams.
Role type
Attendee Product Support Coordinator (Contractor)
Builds
Attendee support services for Web Summit events
Domain
Event management / Customer support
Deliverable
client delivery
Required skills
Customer service experience, problem-solving, rapid response, excellent communication, attention to detail, multitasking
Responsibilities
Answer attendee questions via email, live chat, or social media; find solutions for attendees while adhering to company policies; deliver insights to internal departments; liaise with marketing teams; provide feedback to product and engineering teams
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