Customer Service Specialist
Based in Australia
Core
First point of contact for customers handling insurance enquiries and sales calls across phone, email, and online channels.
Role type
Customer Service Specialist (Contract)
Builds
Customer support interactions and new business sales
Domain
Insurance
Deliverable
client delivery
Required skills
Phone-based customer service, email management, sales calling, multi-system navigation, empathetic communication, social media support
Responsibilities
Handling inbound phone enquiries, managing written requests and emails, making sales calls, following up on non-sales enquiries, recording customer interactions, supporting customers via social media
Seniority
Entry-level, full-time contract