Floor Manager
Core
Assist the General Manager in daily floor activities, lead the front-of-house team, and ensure high standards of customer service and wine knowledge at a fine dining restaurant.
Role type
Front-of-house Floor Manager
Builds
Dining experiences and revenue through service excellence and wine pairings
Domain
Hospitality / Fine Dining
Deliverable
product features
Required skills
Leadership, wine knowledge, food and beverage service standards, upselling, inventory management, health and safety compliance
Preferred skills
Ability to work in a fast-paced environment, flexibility for various shifts
Technologies
None
Responsibilities
Oversee floor operations and service standards, lead and support the front-of-house team, advise guests on wine selections, handle customer complaints, monitor inventory levels, maintain cleanliness of the dining area
Seniority
Entry-level to Mid-level, hands-on IC