IT Help Desk
Core
First-line technical support for end-users, troubleshooting hardware/software/network issues, and managing IT systems to minimize downtime.
Role type
IT Help Desk Technician
Builds
Operational IT support services for end-users
Domain
Enterprise IT Support
Deliverable
client delivery
Required skills
Hardware troubleshooting, software troubleshooting, network connectivity support, Active Directory management, system patching, ticketing system management, software installation, inventory management, system performance monitoring
Preferred skills
CCNA certification
Technologies
Active Directory, Microsoft Office 365, Google Workspace, routers, switches, VPN, wireless networks
Responsibilities
Provide first-line support via phone, email, or in person; diagnose and resolve OS/application/network issues; manage user accounts and permissions; configure hardware and peripherals; perform system updates and security patches; log and track support tickets; install and configure software; assist with network connectivity and VPN setup; maintain IT documentation and hardware inventory; monitor system performance.
Seniority
Mid-level, hands-on IC