Concierge Executive
Core
Welcome and assist tenants and visitors in an office building lobby, acting as the face of the brand and providing hospitality services.
Role type
Concierge Executive
Builds
Tenant activation initiatives and premium customer experiences
Domain
Workplace Services / Hospitality
Deliverable
physical/clinical work
Required skills
hospitality experience, customer service delivery, proactive engagement, experience curating experiences, knowledge of local precinct
Preferred skills
passion for people, leading premium service delivery, ability to identify customer experience trends
Responsibilities
Greet and serve tenants and visitors, act as a key source of knowledge about the asset, provide services adding convenience and exclusivity, identify opportunities to innovate the customer experience, participate in customer experience training and quality assurance programs
Seniority
Individual Contributor