Change Management Consultant (M365 Adoption focused)
Core
Design and deliver technology adoption change management strategies to empower employees to effectively use Microsoft tools, focusing on the 'people side' of change.
Role type
Change Management Consultant (M365 Adoption)
Builds
Modern workplaces using Microsoft technologies for large organizations
Domain
IT professional services / Microsoft 365 ecosystem
Required skills
Change impact assessment, training needs analysis, user persona development, business scenario analysis, culture change strategy design, training delivery, stakeholder engagement, communication campaign creation, resistance management, Microsoft 365 product knowledge
Preferred skills
PROSCI methodology, consulting experience, custom user training collateral creation, time-sensitive environment management
Technologies
Microsoft 365, Copilot, Viva Suite, Microsoft Teams, OneDrive, SharePoint Online
Responsibilities
Conduct change impact assessments and training needs analysis; Develop and lead change strategies for culture alignment; Create training materials (videos, guides, communications); Deliver virtual and in-person training; Engage with end-users via interviews, focus groups, and floor walking; Analyze and report on change campaign effectiveness; Liaise with Project Managers on resourcing and budget
Seniority
Mid-Senior, hands-on IC
