Operational Support Manager
Core
Lead operational governance, reporting, and change management for Australia's newest passenger rail fleet (Mariyung Fleet) to ensure safe, reliable, and efficient rail services.
Role type
Senior operational support manager (rail transport)
Builds
Operational performance, continuous improvement initiatives, and safe rail service delivery
Domain
Rail transport / Passenger services / Infrastructure operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Rail operations leadership, asset management, maintenance management, incident reporting, stakeholder engagement, strategic project support, HSSE documentation, safety risk profiling
Preferred skills
Change management, collaboration across diverse teams, continuous improvement mindset, injury management processes
Technologies
None explicitly stated
Responsibilities
Lead operational governance and customer reporting activities, manage customer and stakeholder relationships, oversee incident reporting and attribution management processes, drive operational excellence and continuous improvement initiatives, support strategic projects and engineering change requests, work with maintenance and engineering teams to achieve performance objectives
Seniority
Senior, hands-on IC