Guest Service Agent
Core
Frontline hospitality role focused on welcoming guests, managing check-ins/check-outs, and resolving issues to ensure a positive stay.
Role type
Guest Service Agent
Builds
Guest experiences and operational flow at hotel front desk
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, reservation management, conflict resolution, multi-channel communication, local knowledge
Preferred skills
Proactive service approach, weekend/holiday availability
Responsibilities
Welcome guests and manage check-in/check-out processes, handle guest inquiries and resolve issues, process reservations and special requests, provide local recommendations
Seniority
Individual Contributor
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