Customer Success Manager
Core
Customer Success Manager for strategic legal clients (in-house legal departments and law firms) to maximize adoption of Doctrine's legal AI platform.
Role type
Customer Success Manager (strategic accounts)
Builds
Legal AI platform for understanding, analyzing, and producing legal reasoning
Domain
Legal technology / Artificial Intelligence
Deliverable
production ML models | product features
Required skills
Legal background or experience, client onboarding and training, churn reduction, product feedback loop, cross-functional collaboration, adaptability, initiative, persuasive communication
Preferred skills
Passion for technology transforming the legal sector, strong pedagogical skills
Technologies
Doctrine legal AI platform
Responsibilities
Deploy and train new clients on the platform, maintain and deepen client relationships to identify growth opportunities and reduce churn, share customer feedback with technical and product teams
Seniority
Individual Contributor