Head of Global Customer Operations Strategy & Chief of Staff
Core
Senior leadership role serving as a strategic and operational partner to the SVP of Global Customer Operations, translating long-term business ambitions into clear priorities, integrated plans, and disciplined execution across regions and business units.
Role type
Senior IC strategy & operations leader (Chief of Staff)
Builds
Enterprise strategy, operating cadence, workforce and capacity plans, financial plans, and transformation initiatives for global customer operations.
Domain
Global customer operations, service delivery, and enterprise strategy
Required skills
Strategic planning, executive communications, financial planning, workforce capacity planning, organizational design, stakeholder influence, data-driven operating models, AI/automation integration, large-scale transformation leadership
Preferred skills
Experience in global/multi-region environments, leading experienced professionals and people leaders, working knowledge of AI and automation implications for workforce planning
Technologies
AI, automation tools
Responsibilities
Serve as a trusted strategic partner and Chief of Staff to the SVP, preparing executive briefings and decision-ready narratives, leading enterprise planning activities including budgets and forecasts, establishing and managing the SVP's leadership operating rhythm, leading strategic capacity planning across regions, developing and governing workforce plans, building structured governance frameworks, maintaining forward-looking visibility into workforce capacity, translating technology opportunities into workforce plans, establishing consistent business reviews, managing cross-functional dependencies, and representing Global Customer Operations in enterprise transformation initiatives
Seniority
Senior, hands-on IC
