Systems Operations Specialist
Core
Support and improve operational systems, workflows, and data for the go-to-market organization (Sales, CS, Marketing, Finance, Product) using CRM platforms and automation tools.
Role type
Business Systems Operations Specialist (IC)
Builds
Automated workflows, dashboards, and reliable data pipelines for business operations
Domain
SaaS / Go-to-Market Operations
Deliverable
dashboards & analysis
Required skills
CRM platform management, workflow automation, data quality management, system troubleshooting, process improvement, cross-functional collaboration
Preferred skills
Customer Success platform experience, low-code automation tools, API integrations, AI tool usage, reporting tools, SQL
Technologies
HubSpot, Vitally, Zapier, Make, n8n, Workato, Looker, Sigma, Tableau, Power BI, SQL
Responsibilities
Maintain go-to-market systems and operational platforms; build and troubleshoot workflows and automations; resolve system issues and data inconsistencies; create dashboards for business metrics; support integrations between CRM, billing, and analytics systems; document operational processes; identify automation opportunities.
Seniority
Mid-level, hands-on IC
