Global Assist Specialist
Core
Provide 24/7/365 global assistance to expatriate and business-traveling employees of clients, managing initial incident reports, coordinating resource dispatch, and handling emergencies.
Role type
Senior IC global assist specialist (emergency response)
Builds
Client emergency response operations and case management workflows
Domain
Business resilience and critical event management
Deliverable
client delivery
Required skills
emergency response coordination, case lifecycle management, incident reporting, medical treatment coordination, security coordination, mass communications platform usage, data administration, process development, issue escalation
Preferred skills
customer service experience, call center experience, problem-solving, critical thinking, stress management, multitasking, MS Office proficiency
Technologies
Case Management System, Microsoft Office, Mass Communications Platforms
Responsibilities
Provide initial response and assistance to client situations worldwide, Collaborate with client stakeholders and manage case lifecycle, Record incident/case details in our Case Management System, Coordinate medical treatment and security with clinical team and partners, Collaborate with internal partners on Mass Communications Platforms, Attend regular team meetings and ensure effective handover/feedback
Seniority
Mid-level, hands-on IC
