Fraud & Scams Analyst Opportunities - Sydney
Core
Phone-based customer service role supporting customers who are victims of Card Fraud and Scams, delivering excellent service and performing detection analysis on scam/fraud events.
Role type
Fraud & Scams Analyst (Customer Support)
Builds
Customer confidence and peace of mind during fraud/scam call enquiries
Domain
Financial Services / Fraud Prevention
Deliverable
client delivery
Required skills
Problem-solving, decision-making, customer service, emotional resilience, confidentiality, privacy principles
Preferred skills
Financial Services industry experience, Online and Mobile roles experience
Responsibilities
Handling inbound and outbound calls related to potential scam or fraud activity, performing detection analysis on scam/fraud events, identifying and reporting on digital fraud trends, promptly escalating issues/risks as required, maintaining focus on financial crime and security trends
