Customer Support Agent
Core
Deliver customer experience for a SaaS sales outreach automation platform via live chat and email, guiding users through onboarding and troubleshooting technical issues.
Role type
Customer Support Agent
Builds
Customer support operations for an international user base on a sales automation SaaS platform
Domain
SaaS / Sales Automation
Deliverable
product features
Required skills
Live chat support, Email support, Technical troubleshooting, Customer onboarding, Ticketing platforms (Intercom, Zendesk, Jira, Salesforce), Problem-solving, Time management
Preferred skills
SaaS environment experience, LinkedIn automation platforms, Sales outreach platforms
Responsibilities
Respond to customer inquiries via live chat and email, Troubleshoot technical issues and escalate bugs, Guide new users through onboarding, Collect and communicate customer feedback to internal teams, Identify recurring issues to suggest process enhancements, Manage multiple customer requests simultaneously