Senior (Complex) Case Manager
Core
Provide intensive case management to participants with medium-to-high complexity, including homelessness, trauma, mental health, and AOD use, to help them stabilize and rebuild stability within the Housing Support Program.
Role type
Senior (Complex) Case Manager
Builds
Individual case plans, coordinated care pathways, and community support networks for vulnerable individuals.
Domain
Social Services / Homelessness Support / Mental Health
Deliverable
client delivery
Required skills
Risk assessment, safety planning, trauma-informed care, case plan development, advocacy, referral management, group facilitation, record keeping, crisis response
Preferred skills
Knowledge of Darwin's homelessness sector, experience with Aboriginal and Torres Strait Islander peoples, First Aid certification
Technologies
None stated
Responsibilities
Provide intensive case management to participants with complex and intersecting needs; Support referral allocation and prioritisation based on risk, urgency and program capacity; Respond to critical incidents and escalating behaviours using trauma-informed approaches; Complete intake and assessment to build shared understanding of participant strengths and needs; Develop individual case plans that support stability, wellbeing and personal goals; Assist participants to attend appointments, access services and build community supports
Seniority
Senior, hands-on IC