Field Service Support Specialist
Core
Subject matter expert providing field service, technical support, and training for agricultural machinery (Hay/Forage/Implements) to dealer networks and customers.
Role type
Senior Field Service Support Specialist
Builds
Operational standards for the Service Department and customer satisfaction
Domain
Agriculture / Heavy Machinery
Deliverable
physical/clinical work
Required skills
mechanical trade qualification, deep mechanical experience with agricultural machinery, warranty claim adjudication, troubleshooting, training delivery, reporting, safety compliance
Preferred skills
Certificate IV in Workplace Training and Assessment, valid driver's license, regional travel capability
Technologies
Google/Microsoft Office suites, web-based systems
Responsibilities
Provide technical support and troubleshooting to dealer network, conduct field performance investigations and product demonstrations, adjudicate warranty claims, deliver technical training and prepare materials, perform disassembly/assembly/testing/repair of machinery, generate failure tendency and activity reports, represent brand at events
Seniority
Senior, hands-on IC with regional travel