Client Experience Coordinator
On-site
Core
Manage high-volume inbound/outbound calls, onboard new clients, and coordinate home care services for older Australians to support independent living.
Role type
Client Experience Coordinator (Customer Service & Operations)
Builds
Home care service connections and client onboarding workflows
Domain
Aged care / Health services
Deliverable
client delivery
Required skills
CRM systems, phone presence, record-keeping, prioritization, relationship building
Preferred skills
Aged care, health, or community services experience
Responsibilities
Manage inbound and outbound client calls, support new client onboarding, connect clients with service providers, maintain accurate CRM records, encourage service utilization
Seniority
Individual Contributor, entry to mid-level