Technical Support Engineer
Core
Provide customer-oriented technical support for ANAQUA software, troubleshooting issues, resolving defects, and collaborating with development teams for a client base in Japan and Asia.
Role type
Senior Technical Support Engineer
Builds
Resolved customer issues and product defect fixes
Domain
Software / Enterprise Applications
Deliverable
client delivery
Required skills
Technical troubleshooting, SQL, Microsoft Azure, IIS, SQL Server, Japanese (near-native business), English (business), Multitasking, Problem-solving
Preferred skills
Technical account management, ASP.NET, C#, SQL Server Reporting Services, SQL Server DBA, Mandarin
Technologies
Azure, IIS, SQL Server, ASP.NET, C#, SQL Server Reporting Services
Responsibilities
Provide technical product support for software inquiries and resolve customer issues, Troubleshoot client issues and provide solutions or workarounds, Collaborate with software development and product management teams to resolve product defects, Handle multiple issues simultaneously, Attend client meetings to discuss and resolve issues
Seniority
Senior, hands-on IC