Back Officer Vendor Specialist
On-site
Core
Manage day-to-day relationships with an offshore provider, driving workload, performance, KPIs, and service outcomes across multiple lines of business.
Role type
Back Office Vendor Specialist
Builds
Service outcomes and operational performance for Samsung's ecosystem
Domain
Technology / Customer Operations
Deliverable
dashboards & analysis
Required skills
Vendor relationship management, KPI tracking, escalation resolution, process improvement, claims and invoicing oversight, stakeholder partnership
Preferred skills
High-volume customer service experience, data-driven decision making, time management, attention to detail
Responsibilities
Manage offshore provider relationships, resolve complex customer escalations, identify process gaps and risks, oversee claims and invoicing
Seniority
Mid-level, hands-on operational specialist
