Werkstudent:in Payment & Collection (m/w/d)
Core
Ensure smooth, efficient, and error-free payment and collection processes; serve as the central contact for complex B2B customer inquiries regarding payments.
Role type
Working Student Payment & Collection
Builds
Payment systems and collection workflows for a leading car subscription platform
Domain
FinTech / Mobility / Automotive
Deliverable
client delivery
Required skills
Analytical thinking, structured and meticulous work style, strong numerical understanding
Preferred skills
Experience in payment, billing, accounting, or customer support; familiarity with ERP, CRM, or ticketing systems (e.g., Zendesk, Salesforce); advanced Excel/Google Sheets skills
Responsibilities
Ensure timely and accurate allocation of incoming payments; handle complex B2B customer support tickets regarding payment issues; contribute to the conceptual and technical development of payment and collection processes; maintain payment data in FinTech and CRM systems; collaborate with Finance, Operations, and B2B teams to resolve outstanding accounts; support the team with regular audits and analyses to improve payment rates and collection flows
