Medicare Mental Health Kids Hub Client Pathways Officer
Core
First point of contact and administrative support for the Medicare Mental Health Kids Hub, managing enquiries, scheduling, and records for children aged 0-12 and their families.
Role type
Client Pathways Officer (Administrative & Front Desk)
Builds
Administrative support for program managers and daily operations of the Kids Hub
Domain
Healthcare / Social Services / Child Mental Health
Deliverable
dashboards & analysis
Required skills
Customer service, Scheduling, Record keeping, Administrative support, Priority management, Computer literacy
Responsibilities
Respond to initial enquiries and refer individuals as appropriate, Manage incoming calls, Coordinate appointments and manage scheduling of activities, Maintain accurate records of visitors and service usage, Provide administrative support to program managers, Collaborate with team members to ensure smooth daily operations