Engagement Specialist
Core
First point of contact for families to guide them through the intake process and build trusting relationships for pediatric mental health care.
Role type
Patient engagement coordinator
Builds
Seamless intake process and patient communication flow
Domain
Pediatric mental health / Behavioral health
Deliverable
dashboards & analysis
Required skills
Patient rapport building, Problem-solving, Data entry, Document management, EHR proficiency, Patient engagement platforms
Preferred skills
Behavioral health experience, Digital & tech savvy
Responsibilities
Connect with new families to understand needs, Manage patient communications and scheduling, Collect and organize paperwork, Ensure accurate details in care process
Seniority
Mid-level, 1-3 years experience