Operations Officer
Core
Provide timely and professional support to customers and internal stakeholders across multiple channels, focusing on complex, high-value interactions and customer experience excellence in a banking environment.
Role type
Operations Officer (Customer Support & Operations)
Builds
Customer support interactions, operational reports, and data records for decision making.
Domain
Banking / Financial Services
Deliverable
dashboards & analysis
Required skills
Complex problem solving, data entry, record keeping, reporting, CRM systems, Microsoft Office, multi-channel communication
Preferred skills
Analytical approach, attention to detail, adaptability, independent work
Responsibilities
Respond to unique customer and internal enquiries via digital and voice channels; assist with data entry, record keeping, reporting and analysis; support Manager and Team Leader with non-core tasks and escalations; identify opportunities to improve operational efficiency.
Seniority
Individual Contributor