Desktop Support
Core
Troubleshooting computer OS/peripherals, installing hardware/software, and providing printer support across Windows and Apple environments.
Role type
Desktop Support Technician
Builds
End-user computing support for a variety of technologies and services
Domain
IT Infrastructure / Desktop Support
Deliverable
client delivery
Required skills
Windows OS troubleshooting, Apple OS troubleshooting, hardware installation, software installation, printer support, SCCM deployment tools, Active Directory basics, Exchange basics, MS Office tools installation
Preferred skills
SOE and group policies knowledge, virtual operating systems troubleshooting, time management under pressure, analytical problem-solving
Technologies
Windows 7/8/10, Windows XP/Vista, Apple OS, SCCM, Active Directory, Exchange, MS Office
Responsibilities
Computer OS/peripherals troubleshooting, Hardware and software installation, Printer support, MS Office tools installation and troubleshooting
Seniority
Entry-level to Junior, hands-on IC