Customer Service Officer
Core
Manage customer relationships from contract signing through to settlement and handover for residential construction projects.
Role type
Customer Service Officer (Residential Construction)
Builds
Residential homes (project homes, duplexes, high-end custom homes)
Domain
Residential Construction
Deliverable
client delivery
Required skills
customer relationship management, construction process knowledge, documentation management, stakeholder liaison, administrative data entry, deadline management
Preferred skills
experience in residential construction or pre-construction, strong organizational skills, proactive problem-solving, computer proficiency
Responsibilities
Manage customer relationships from contract signing through to settlement and construction; Act as the key point of contact for customer enquiries, concerns and complaints; Manage customer variations and ensure accurate documentation; Prepare construction and handover folders; Liaise with trades and suppliers for compliance documentation and Occupancy Certificates; Provide regular updates to customers throughout the construction process; Support supervisors and construction teams with customer requirements; Manage telephone and email enquiries professionally; Complete general administration, data entry, and system updates.
Seniority
Mid-level, experienced IC
