Customer Service Officer
Core
Deliver exceptional customer experiences by managing orders, enquiries, and resolutions across phone and email channels for an iconic Australian food brand.
Role type
Customer Service Officer
Builds
Customer support operations and order fulfillment
Domain
Food & Beverage / Retail
Deliverable
client delivery
Required skills
Customer support, order processing, inbox management, delivery issue resolution, internal collaboration, Microsoft Office
Preferred skills
SAP knowledge
Responsibilities
Provide warm, responsive customer support across phone and email channels; Process customer orders accurately and within required timeframes; Manage shared inbox enquiries, ensuring timely resolution and follow-through; Resolve delivery issues and coordinate positive customer outcomes; Partner with internal teams to continuously enhance the customer experience
Seniority
Individual Contributor