Customer Care Travel Specialist (Care+)
Core
Handling complex, urgent, and sensitive business travel requests for premium clients, ensuring reliable and personalized support across air, rail, hotel, and car rental channels.
Role type
Senior Customer Care Travel Specialist
Builds
Premium customer experience for business travel
Domain
Business travel and hospitality
Deliverable
client delivery
Required skills
Business travel domain expertise, Amadeus system proficiency, crisis management, administrative processing, claim management, stakeholder coordination, continuous improvement, prioritization
Preferred skills
Premium service mindset, proactive problem solving, B2B client management
Responsibilities
Manage complex and urgent travel requests for clients, ensure premium service delivery, handle administrative and back-office tasks, document cases for traceability, identify friction points for process improvement, collaborate with cross-functional teams
Seniority
Senior, hands-on IC