Customer Service Officer
Core
Handle high-volume face-to-face and telephone enquiries for a local council, resolving complaints and processing payments.
Role type
Customer Service Officer
Builds
Customer service interactions and payment transactions for local government residents
Domain
Local government / Public sector
Deliverable
client delivery
Required skills
High-volume inbound call handling, complaint resolution, cashiering, local government service knowledge, payment processing
Preferred skills
Local government experience, fast-paced environment experience
Responsibilities
Provide friendly and professional customer service across counter and contact centre, manage high volume of inbound enquiries, respond to enquiries and resolve complaints, provide accurate information per council policies, process payments and provide cashiering services, collaborate with internal teams
Seniority
Mid-level, experienced IC