Citizen Response Representative
Core
Provide professional, timely, and courteous customer service to elected officials, county staff, citizens, and outside agencies; maintain accurate service records and handle confidential data.
Role type
Customer service representative (government operations)
Builds
Customer service records, service reports, and community meeting schedules
Domain
Local government administration
Deliverable
dashboards & analysis
Required skills
Customer service, data entry, Freedom of Information Act (FOIA) request handling, Solid Waste fee calculation, tax billing discrepancy identification, report generation, clerical work, telephone communication, email communication, fax communication, mail processing, community meeting coordination, policy explanation, confidentiality management
Preferred skills
Knowledge of county ordinances, knowledge of local government functions, knowledge of current municipal events
Technologies
Computer database, fax machine, telephone system, email system, mail system
Responsibilities
Receive and respond to inquiries, complaints, and requests via phone, email, fax, mail, and in-person; enter service requests and complaints into a computer database; calculate Solid Waste fees and identify tax billing discrepancies; generate reports for the Solid Waste Department; record and schedule community meetings; attend staff meetings and training sessions; work on-call during emergencies.
Seniority
Entry-level, individual contributor