Sales and Service Client Services, Off
Core
Manage client relationships and operations for asset owners and managers, ensuring quality service delivery and resolving escalated issues.
Role type
Senior Client Service Manager
Builds
Client service solutions and operational efficiency for institutional investment clients
Domain
Financial services / Asset servicing
Deliverable
client delivery
Required skills
Leadership, stakeholder management, change management, critical thinking, risk and compliance controls, project management
Preferred skills
Experience in custody/fund accounting/fund administration, APAC market knowledge, degree in business studies
Technologies
N/A
Responsibilities
Deliver high-quality services and solutions to clients, manage client operations and respond to escalated issues, facilitate cross-functional communication, lead continuous evaluation of team operations, assist with compliance reviews and audits, drive project work to improve client service
Seniority
Senior, hands-on IC with leadership responsibilities