Technical Account Manager, Success Advisory - San Francisco
Core
Partner with strategic clients to unlock the full value of Pigment's AI-powered business planning platform, acting as a trusted advisor on technical topics and multidimensionality concepts.
Role type
Senior Technical Account Manager (Success Advisory)
Builds
AI-augmented delivery modules, repeatable success plans, and deeper client insights via workspace audits.
Domain
SaaS / Financial Planning & Performance Management (FP&A)
Deliverable
client delivery
Required skills
Technical advisory, multidimensional modeling, stakeholder leadership, project management, AI tool usage, solution design
Preferred skills
EPM modeling, finance processes (supply chain, SPM, Workforce), data analysis (SQL, APIs), AI/vibe coding, data architecture
Technologies
Pigment platform, AI tools, SQL, APIs
Responsibilities
Act as trusted advisor to strategic clients on technical topics and performance best practices; Partner with Customer Success to build strategies aligned to client roadmaps; Run workspace audits and help industrialize them with AI-assisted tooling; Build and enrich the Success Plan offering with AI-augmented delivery modules; Collaborate with Product & R&D to surface opportunities for platform enhancement.
Seniority
Senior, hands-on IC