Loyalty Host
Core
Provide outstanding customer service, build strong rapport with members, and anticipate customer needs in a fast-paced club/hospitality environment.
Role type
Senior Loyalty Host / Team Lead
Builds
Member engagement and satisfaction within a club/membership organization
Domain
Hospitality / Club & Membership
Deliverable
client delivery
Required skills
Customer service, team leadership and mentoring, relationship building, conflict resolution, sales and promotional skills, shift flexibility
Preferred skills
Proficiency in Mandarin, Cantonese, Vietnamese, or Korean
Technologies
RSA and RCG certifications
Responsibilities
Provide outstanding customer service and build strong rapport with members, Understand and anticipate customer needs to ensure consistent satisfaction, Show cultural sensitivity and foster meaningful connections with diverse customers, Work flexible shifts including evenings, weekends, and public holidays, Lead, mentor, and motivate a team, Manage difficult customer situations calmly and professionally
Seniority
Senior, hands-on IC with leadership responsibilities