Head of Research - 12 month Fixed Term Contract
Core
Lead a research function to combine customer insight, behavioral data, and commercial context to identify growth opportunities and drive business decisions.
Role type
Senior IC Head of Research (UX/Product/Consumer)
Builds
Customer insight programs, research capabilities, and strategic recommendations for product and commercial teams.
Domain
E-commerce / Online Gifting / Consumer Goods
Deliverable
dashboards & analysis
Required skills
UX/Product/Consumer Research leadership, qualitative and quantitative research design, stakeholder management, project delivery, synthesis and storytelling, coaching non-researchers, AI in research
Preferred skills
Experience with AI and emerging research technology, ability to scale research capability across an organization
Technologies
AI tools for insight generation and access
Responsibilities
Own and deliver the Research roadmap against highest-priority customer and business questions; Lead, coach and develop the Research team; Scale research capability across Moonpig; Make customer insight visible and influential in strategic decisions; Turn complex customer evidence into actionable recommendations.
Seniority
Senior, hands-on IC with leadership responsibilities
