Customer Success Manager, Türkiye
Core
Bridge cutting-edge digital twin technology for power grids with Turkish utilities to ensure operational adoption and long-term value.
Role type
Strategic Customer Success Manager (Enterprise)
Builds
Engineering-grade digital twins of electricity grids for asset owners
Domain
Energy / Utilities / Infrastructure
Deliverable
client delivery
Required skills
post-sale account management, stakeholder relationship management, QBRs, Net Revenue Retention (NRR) growth, technical consulting, cross-functional collaboration
Preferred skills
GIS or Asset Management systems familiarity, Electrical/Industrial/Civil/Energy engineering background, experience with DSO/TSO operators
Technologies
3D modeling environment, Digital Twin technology
Responsibilities
Lead post-sale journey from onboarding to renewal/expansion, embed platform into daily workflows for vegetation management and CAPEX prioritization, bridge technical outputs with executive business outcomes, conduct Quarterly Business Reviews, act as market voice for product roadmap alignment, monitor customer health scores and drive upsell opportunities
Seniority
Mid-Senior, hands-on IC
