Infrastructure & Operations Manager
Core
Senior delivery leadership role accountable for operational performance, technical maturity, and continual improvement of Network, Server, and Cloud services within a managed services engagement.
Role type
Senior IC Infrastructure & Operations Manager
Builds
Network, Server, and Cloud services for managed services engagements
Domain
IT Infrastructure / Managed Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Enterprise infrastructure operations, Network/Server/Cloud technical leadership, Managed services delivery, Incident/Problem/Change management, Service improvement planning, Stakeholder governance
Preferred skills
Autonomous operation, Risk assessment, Customer engagement
Technologies
Network, Server, Cloud
Responsibilities
Provide operational leadership across infrastructure services ensuring defined standards and lifecycle management; Guide technical teams to assess risks and ensure resilient solutions; Lead pragmatic improvements in monitoring, patching, and resilience; Monitor trends in availability, incidents, and capacity to meet SLAs; Lead technical leads and engineers while acting as a senior representative for customer stakeholders.
Seniority
Senior, hands-on IC
