Business Systems Analyst
Core
Translate complex business needs into technology outcomes to improve customer, adviser, and employee engagement with AMP's financial services.
Role type
Business Systems Analyst
Builds
Customer engagement platforms including Salesforce CRM, contact centre technology, automation, and integrated servicing solutions.
Domain
Financial services / Wealth management
Required skills
Eliciting and documenting business/functional/non-functional requirements, facilitating workshops, mapping processes, producing user stories and acceptance criteria, supporting system integration and user acceptance testing, Agile delivery, solution design, release readiness.
Preferred skills
Experience with Jira, Confluence, ServiceNow, Salesforce, Service Cloud, contact centre or customer servicing platforms.
Responsibilities
Lead discovery conversations, define current and future-state processes, partner with Product Owners and technology teams, support solution design and Agile delivery, ensure changes are aligned with measurable customer and business outcomes.
Seniority
Mid-level, hands-on IC