Regional Systems Engineer
Core
Troubleshoot and resolve service issues, perform root cause analysis, and deliver customer projects in the ICT/Public Safety domain.
Role type
Senior Systems Engineer (On-Call)
Builds
ICT solutions and services for large enterprise, small business, and government customers
Domain
Public Safety / ICT Infrastructure
Required skills
Root cause analysis, structured fault-finding, incident management, change management, server infrastructure design, 3rd party vendor liaison, ITIL/ITSM toolsets, data interpretation
Preferred skills
Qualifications and certifications in IT, understanding of domain technologies
Technologies
SNOW, DSMS, MS Teams, Skype
Responsibilities
Respond to Major Incidents with urgency, investigate and resolve incidents across various environments, monitor and resolve system/hardware issues, conduct Data Centre walkthroughs and hardware/site audits, uphold Service Level Agreements, perform 24x7 on-call incident response
Seniority
Mid-Senior, hands-on IC
