Customer Success Manager (San Diego)
Core
Own the entire partner lifecycle from onboarding to long-term strategic growth for beauty and wellness businesses using Fresha's AI-powered operating system.
Role type
Senior Customer Success Manager (Onboarding & Retention)
Builds
Fresha Ecosystem (Booking Software, Marketplace, Fresha Pay) for 140,000+ businesses globally
Domain
Beauty, Wellness, and Self-Care SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Project management, high-volume onboarding execution, relationship management, data coordination, cross-functional collaboration
Preferred skills
Beauty & Wellness industry knowledge, multi-selling experience, CRM proficiency (Hubspot)
Technologies
Fresha Ecosystem, Hubspot
Responsibilities
Map business requirements and manage timelines for partner onboarding; Build and launch 40-50 accounts per month; Nurture long-term relationships via quarterly business reviews; Drive SaaS adoption and monetization; Coordinate data migration with offshore teams
Seniority
Mid-Senior, hands-on IC
